BentoBasket Store Return & Refund Policy

Return Window

BentoBasket Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, every returned item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Merchandise explicitly designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products harmed through customer misuse, improper storage, or disregard of the product handling instructions
• Returns received after the 30-day return window without prior written authorization from BentoBasket Store support

How to Initiate a Return

1. Send an email to [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of your reason for returning. If your return concerns damage or a defect, please attach clear photographs of the affected item(s) and their packaging to your initial message.
2. Our support team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent transit damage, and print the assigned RMA number clearly and legibly on the outside of the shipping box. Never write directly on the original product packaging.
4. Dispatch the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Any return that arrives without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. BentoBasket Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once BentoBasket Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims supported by valid photo evidence submitted upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its processing timelines. Original shipping charges are not refundable unless the return results from an error on our part, such as shipping an incorrect or damaged item. All refunds are issued directly by BentoBasket Store to the original payment method used at checkout; store credit will be provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong item(s), or differ from its description, please reach out to us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will promptly arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, was damaged in transit, or the issue stems from an error by BentoBasket Store, customers bear all standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction taken from your total refund amount. Whenever a return is caused by a BentoBasket Store error — including incorrect items, shipping damage, or items defective on arrival — we absorb 100% of the return shipping costs, with no deduction from your refund.